Return & Exchange Policy

🔁 Return & Exchange Policy — OUD’S HUB

At OUD’S HUB, your satisfaction is at the heart of everything we do. If for any reason you're not fully pleased with your purchase, we’re here to make things right.

🗓️ Return & Exchange Window

You may request a return or exchange within 14 days of receiving your order.

✅ Eligibility Criteria

To qualify for a return or exchange:

  • The product must be mostly unused (at least 90% of the content should be intact)

  • The item should be in its original condition and packaging

🔄 Return & Exchange Process

  • All valid return or exchange requests are processed within 3 to 5 working days

  • Please contact us with your order number, issue details, and photos (if applicable)

💸 Delivery Charges

  • Original shipping charges are non-refundable

  • Customers are responsible for the delivery charges incurred for exchanging products

  • However, if the product was damaged, leaked, or incorrect, we will cover all return and reshipment costs

📦 Orders Over Rs. 5,000

  • Orders above Rs. 5,000 are eligible for exchange only

  • Refunds are not offered for high-value purchases, but we’re happy to assist with a smooth exchange

📞 Need Help?

For return requests or assistance, contact us via:
📧 Email: oudshubpk@gmail.com
📱 WhatsApp: 0343 8786510

Thank you for choosing OUD’S HUB —
Where premium scents meet peace of mind.